- What is the process to get Home Care Service from Nice Us Geriatric
Ans: When someone calls requesting home care service, we ensure that it is the right fit for them. Once it is, you can book a Free Consultation done by a Registered Nurse based on your schedule and the availability of appointments. The Registered Nurse will conduct an assessment to determine the unique needs of your loved one and design a plan of care based on those needs.
Then once you want to move further with the service, we schedule what we call a “Comfort Match” where you and your elderly loved one gets to meet our Nice Us Caregiver to ensure they are comfortable with them. Once satisfied, only then does the service begin.
- Is the Free Consultation in person or can it be done virtually?
Ans: It can be done in person at your elderly loved one’s home, if they are admitted to the hospital it can be done there, or it can be done virtually either by phone call or facetime call (WhatsApp/Zoom/Teams etc)
- Are you obligated to sign up for our Home Care Service after a Free Consultation and/or Comfort Match?
Ans: Not at all. There are no obligations to the Free Consultation and Comfort Match. Both are free of charge with no obligations to acquire our service.
- What makes Nice Us Geriatric’s home care service unique?
Ans: We provide professional, nurse-managed home care services in Trinidad and Tobago, offering peace of mind through customized care plans, certified caregivers, and evidence-based monitoring of key health indicators. Our value proposition centers on preventing hospitalizations, ensuring quality and compassionate elder care, and fostering independence with specialized nursing oversight – preventing dependency, improving quality of life, giving you more memories, more smiles, more time.
- How do you determine the rate to charge each client?
Ans: Each client is charged according to the amount of tasks required from us to provide optimal home care. To assess this, each client is categorized according to their level of mobility. Category 1 clients have some form of mobility, regardless of how limited. Category 2 clients are bedridden; with persons who can move in bed differently rated as compared to persons who are unable to move at all on their own. The service is hourly rated and you can customize the service according to your coverage needs – choose how many days per week, how many hours per day.
- Do you have a minimum hourly order?
Ans: Yes. Although you can customize the service according to your coverage needs, we do have a minimum hourly order of 30 hours per week. This is necessary to monitor for key performance indicators.
- Are your caregivers certified and competent?
Ans: Yes. All Nice Us Caregivers are vetted by first undergoing an interview process. Background checks and reference checks are made, including references from their last private clients before onboarding at Nice Us Geriatric.
We hire persons who satisfy the minimum criteria of being certified from a reputable school and having a minimum of 3 years work experience.
We also enroll our graduates from our school, where we teach one course – Fundamentals of Geriatric Care. This course administers over 15 nursing skills, adopts the competency based education and learning structure, is based on CVQ Occupational Standards and requires students to complete 200 hours On the Job Training at a reputable Nursing Home. Each student can only graduate after successfully passing more than twenty exams and assessments.
- What services do you provide for home care clients?
Ans: Our home care service starts with a plan of care designed to fit in the routine of your elderly loved one, as well as it addresses specific wellness goals developed during the consultation. The aim is to keep your elderly loved one well, and so any patient care issues they may have must be identified, diagnosed and treated to prevent further complications.
With our home care service, your elderly loved one receives services such as
- grooming (nail care, hair care, skin care etc)
- personal hygiene,
- monitoring vital signs,
- serving medication,
- mobility needs,
- passive exercises,
- massages for circulation,
- meal preparation,
- assisting with nutritional needs,
- after care of surroundings (bedroom, washroom and utensils used for cooking only), client’s laundry only,
- chaperone to out patient clinic appointments,
- recreation and companionship needs.
- What other ways do you give support for persons interested in Home Care?
Ans: We have a Free YouTube Web-series titled – Return the Favour on our YouTube Channel https://www.youtube.com/@niceusgeriatric8458. It gives tips on how to properly care for your elderly parents. We also post these tips in a more comprehensive manner in a blog on our website – www.niceusgeriatric.com.
- Do you provide Home Care Service for specific locations in Trinidad and Tobago?
Ans: We provide home care service in areas where our Nice Us Caregivers and Nice Us Advocates are located. When you call to inquire of our services, a representative will let you know if we can provide home care service for your area. We are continuously expanding our roster to better serve you.
Currently we do not serve Tobago but we are putting things in place to change that.
Contact us at 1 868 497 2439 or 1 868 252 N.I.C.E. (6423) for further details.